Help & FAQ

Free use is metered in credits. New visitors start with 10 free credits, and once your balance runs out it refills the next day — no signup needed. If you need more than the daily allowance, paid plans on the pricing page remove the wait.

The free tier accepts files up to 50 MB. Paid plans raise the cap substantially — up to 1 GB, 2 GB, or 5 GB per file depending on the plan. If your upload is rejected immediately, the file most likely exceeds your current limit.

Files are transferred over HTTPS and processed automatically on our servers — no person looks at them, and we never share or sell their contents. Both the upload and the converted result are deleted automatically within one hour, so download your file right after the conversion finishes.

The usual causes: the file is larger than your plan allows, the file is corrupted or truncated, it is password-protected (remove the protection first and try again), or — for ebooks — it carries DRM, which we cannot and do not remove. If none of those apply, try once more; a temporary server hiccup can affect a single run.

Paid plans are subscriptions billed by card through Stripe — we never see or store your card number. Each tier raises the daily conversion allowance and the per-file size cap; the details are on the pricing page. You can review and manage your subscription from your account page.

No. Conversions run entirely on our servers, so there is nothing to download or install and your device's speed doesn't matter. Any modern browser on desktop, tablet, or phone works.

Uploaded files delete themselves automatically, so there is usually nothing to ask for. For account deletion or any data-subject request under the GDPR, use the contact form and pick the matching topic — the privacy policy explains exactly what we store and for how long.

Please tell us via the contact form. Include the source format, the target format, and roughly what went wrong (layout broke, sound missing, file would not open). We read every report and conversion-quality issues are prioritised.