Contact

We read every message. Use the form below and pick the topic that matches your question — it gets you a faster answer.

Before writing, it's worth a quick look at the Help & FAQ page — the most common questions about free credits, file size limits, privacy, and billing are answered there, and every converter page carries its own FAQ for format-specific questions.

What to include

For a conversion problem, tell us the source format, the target format, and what went wrong — for example "DOCX to PDF, the fonts changed" or "MKV to MP4, no sound in the result". Please don't attach the file itself; if we need it to reproduce the issue, we'll ask. For billing questions, include the email address you used at checkout so we can find the subscription quickly.

When to expect an answer

Messages are answered by email, normally within one to two business days. Reports about broken conversions and billing problems are handled first; feature requests and partnership enquiries may take a little longer, but they do get read and answered.

Privacy and data requests

Uploaded files delete themselves automatically within an hour, so in most cases there is nothing we need to remove. For account deletion or any other data-subject request under the GDPR, use the form with the matching topic — the privacy policy describes what we store and for how long.

Postal address

Our registered postal address is published in the Imprint.